FAQ's
At ORYKAS, we understand that choosing incontinence underwear comes with questions. Here, you’ll find answers about our products, sizing, care, and discreet shipping.
If you need more help, our customer service is happy to assist you!
Ordering information
How can I track my order?
You’ll get a confirmation email with a tracking link as soon as your order is on its way.
Can I modify or cancel my order?
We process orders quickly, but if you need to make a change or cancel, please reach out to our support team right away. We’ll do our best to help.
Which payment options are available?
We accept all major credit cards, PayPal, and other secure payment methods at checkout.
Will my order be shipped discreetly?
Yes! All orders are shipped in plain, unmarked packaging to protect your privacy.
What should I do if my order isn’t right?
If you received the wrong product or a damaged item, let us know as soon as possible. Include your order number and a picture—we’ll make it right quickly.
Product information
How do I wash my underwear?
Rinse with cold water after use, then machine wash at a low temperature without fabric softener. Let air dry for the best longevity.
How long can I wear them?
This depends on your flow. Typically, you can wear them for up to 8-12 hours before needing to change.
Does it have an odor?
Nope! The special odor-control layers are designed to keep you feeling fresh and confident all day long.
Which size is right for me?
Check out our size guide for accurate measurements. If you’re hesitating between two sizes, we recommend going with the larger one – better comfort guaranteed.
How do I check what the underwear is made of?
Want to know what it’s made of? Every product page includes all the material details you need.
Will I feel wet?
No, our technology ensures moisture is locked away from the skin, providing a dry and comfortable feel.
Are the underwear reusable?
Absolutely. Our underwear is designed for long-term use, offering a sustainable and eco-friendly alternative to disposables.
Will they feel like wearing a diaper?
Not at all! Our discreet design ensures a sleek and comfortable fit, just like regular underwear.
Have more questions? Our support team is here to help.
Need help? Our friendly team is ready to assist you. Drop us a message via the contact form!
